Customer Support

 

Customer Service

Shipping & Delivery
We ship using FedEx and USPS ground in the contiguous 48 states and USPS for Hawaii, Alaska and US military addresses. FedEx does not deliver to PO boxes. Allow up to 14 business days for processing your order. This extended time period is required for those who request staining. If you purchase without modification, processing will only take up to 3 days. Depending on your location, shipping times range from 2 – 10 additional business days from when the order was processed. You will receive an e-mail confirmation when your order has been received and another e-mail when your order has been shipped. Rates depend on product weight and quantity. Please note that FedEx does not deliver on Saturday or to PO boxes. Expedited shipping is not available for Alaska, Hawaii, military addresses and Canada. Shipping to Canada Shipping times are approximately 4-12 business days. We ship using USPS Priority Mail International. You will receive an e-mail notification that your package has been shipped. Please note that all applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Rates are as follows for Canada: Expedited shipping is not available for Canada
Privacy & Security
Your privacy is very important to us. POJJO.com will not sell customer information to other companies or individuals. All personal information is confidential and used for internal purposes only.

On occasion, our customers may receive information from us about new features, promotions and special offers. If you would like to be removed from our e-mail list, click the "Manage your subscription" link found at the bottom of any of our e-mail newsletters.

Returns and Replacements
We stand behind the quality of our products. Any manufacturer defect will be replaced at no charge. Simply call and explain the problem and we will then exchange what is necessary to make the component work properly.
Ordering
All orders placed will process within 2 business days before shipping. If an item requires custom configuration, please allow and additional 5 processing days.
Payment, Pricing & Promotions
All orders will be processed as soon as the full payment is received.
Viewing Orders
To view the status of your order, simply log into the Pojjo.com website to see the progress of your order.
 
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